Legal
Privacy policy
What we collect, why we collect it, and what you can ask us to do with it.
MangoAccess handles personal information on behalf of the gym or facility you are a member of. This policy sets out what is collected, how it is used, and the rights you have over it.
1. Information we collect
- Your name, email address and phone number
- Membership and subscription details, including payments recorded against them
- Entry records — which door, at what time, and whether access was granted or denied
- Device and usage information from the mobile app
2. How we use it
- To decide whether to open a door when your QR code is scanned
- To manage your membership, renewals and payments
- To send you service messages, such as a reminder before your membership expires
- To meet legal, safety and security obligations
3. Entry records
Every access attempt is logged, including attempts that were refused. These records exist so that a facility can answer who was in the building and when — which matters for safety and for resolving disputes. They are visible to the staff of the facility you are a member of, and to you through the app.
4. Protecting your data
Access permissions carried in your QR code are encrypted. Data is held on secured servers, and staff access is limited to the people who need it to run the facility.
5. Sharing
We do not sell or rent personal information. Data is shared only with the services needed to operate — for example a payment provider when you pay for a membership, or a notification service to deliver app messages.
6. Your rights
You can ask to see the personal data held about you, have it corrected, or have your account deleted. Deleting your account removes your personal information — see how to delete your account for the steps and what is removed.
7. Changes to this policy
This policy may be updated from time to time. The current version is always the one published on this page.