Questions, answered.

They open the app and hold their QR code up to the reader at the door. The reader checks the code against the membership behind it and releases the lock. There is nothing to tap and no card to lose.

Doors keep working. The QR code carries the permission itself — encrypted — rather than pointing at a record the reader has to go and fetch, so it can be checked without a connection.

Once the line is back, the reader sends over every decision it made while it was offline, and those entries appear in your access log as normal.

Yes — that is set on the package, not the person. A package names the doors it unlocks and the hours it is valid for, so a spa add-on or an off-peak plan is a matter of configuration rather than a separate system.

Subscriptions are marked expired automatically on their end date, and the door stops opening from that moment. Members get a reminder push before it happens, so the first they hear about it is not standing at the entrance.

English, Albanian, Macedonian and German, across both the app and the admin panel. The wording lives in a screen your staff can edit — changing a label does not need a developer or a release.

Yes. Memberships can be paid at the desk in cash or by card, or by bank transfer, and each payment is recorded against the subscription it belongs to. Daily takings can be printed or exported.

No. The readers mount at your existing entrances and drive the lock you already have. A demo is the fastest way to tell what a specific door needs — get in touch and we will look at it with you.